One of the least expensive and simplest ways to save on your Workers’ Compensation is to have a blueprint in place for handling a workplace incident. Having a blueprint, or plan in place to be proactive during the claim process, can significantly reduce both the time and money spent as a result of an injury. A successful blueprint starts will building rapport with employees. Rapport is a term used to describe, in common terms, the relationship of two or more people who are in sync or on the same wavelength because they relate well to each other.
When an injury occurs to an employee and medical treatment has been received, the employee’s immediate concern is how the injury is going to affect his or her employment as well as how to take care of personal responsibilities. The employer who saves on Workers’ Compensation by having a blueprint in place will be in contact and have walked through the process with the employee addressing any concerns, giving the employee a sense of rapport.
- Be proactive. Either go with the employee to the doctor or call to check on him or her the same day to see how treatment went. Follow up after each doctor’s appointment.
- Be genuine. Employees know when you are truly concerned about them and when you are just looking at your bottom line.
- Be assuring. Advise the employee that the claim has been reported to the carrier and an adjuster should be in contact within the next 24 hours.
- Be thorough. Ask the employee if he or she has any questions on how the claim will be handled, what is going to occur and how you can be of assistance to the employee throughout the process.
- Be attentive. Inform the employee that you are willing to do whatever you can to get him or her back to work. A return to work program should already be in place.
- Be safe. Ask the employee what you can do to prevent this from occurring again.
- Be reassuring. Let the employee know that his or her job will be there (if you can).
- Be informative. Explain your return to work program as needed to help the employee understand that Workers’ Compensation does not start right away and it only pays a percentage of wages.
By maintaining contact and being proactive with employees, the employer will maintain rapport with employees. Getting employees back to work faster will help avoid extensive indirect costs as well as attorney battles originating from poor communication.